Our Activ Private connections are a full business grade solution. All Activ Private connections are 1:1 – not only on the tail but right thru the core network, providing you with a superior service at the same price as our competitors.

Activ Private connections provide you with ultimate flexibility in terms of connection type, speed and price. You can utilise any combination of network links for your MPLS terminations or needs.

All Activ Private connections are fully protected by our Level 7 Firewall as standard, and come with a host of inclusions that our competitors charge as optional extras. Our QOS solution  – Activ Quality – comes standard with all Activ Private connections, as does our standard SLA and management and monitoring.

Talk to a Solution Expert now or let us contact you to discuss your needs and how our Activ Private connections can support your business.

Benefits

HARDWARE INCLUDED

We provide all Activ Private connections with Cisco Routers. We will choose the right hardware for your connection type, optimise its configuration and then manage, monitor and service it for you.

UNLIMITED DATA

All Activ Private connections come with unlimited data included. You won’t ever have to worry about how much data runs along your Activ Private connections.

SERVICE INCLUDED

Your service, support, management and monitoring is all included and backed up with best in class SLA’s. You won’t have to pay extra for the things that matter they’re included from day one..

Inclusions

ACTIVE SLA

Our Activ SLA provides best in class support for every Activ Private connection. You get:

  • Unlimited 1st & 2nd level support
  • 30 minute response time for faults
  • 4 hour response time for reported outages
  • 4 hour response time during business hours for configuration change requests made via Service Desk
  • Dedicated client Project Manager for network and connection roll out

ACTIV PROTECT

Your Activ Private connection sits within our own MPLS network, and benefits from our own Palo Alto Layer 7 Firewall which forms part of our base architecture for secure services and runs as a high availability cluster on VMWARE, capable of 10Gbps with the right VM.

Activ Protect customers have access to a dedicated configuration thru a shared firewall or for those that prefer it a dedicated one.

MANAGEMENT & REPORTING

Cisco routers are provided with all connections, along with management and monitoring including:

  • ​Physical Router management
  • Hardware replacement upon failure
  • Warranty & software updates for life of contract
  • Proactive 24x7x365 real time monitoring
  • Configuration changes backed up and round back available
  • Troubleshooting
  • Trend based reporting

SOLARWINDS SOLUTION

We apply a fully integrated Solarwinds Solution across our MPLS network, providing access to all Activ Private customers for reporting including, but not limited to:

  • Router CPU and memory trends
  • Link % utilisation
  • Errors on the links.
  • Hourly traffic reports and link utilisation

Reporting access is provided via web portal, or through our Service Desk.

ACTIVITY QUALITY

Quality of Services (QoS) is already configured across the core. To take advantage, simply tell us which application you need in which queue and Activ ICT Networks will take care of the rest. This will be particularly useful in prioritising ERP traffic and voice traffic as an example. Allocated bandwidths across four queues are:

  • Platinum Queue 30%
  • Gold Queue 30%
  • Silver Queue 10%
  • Bronze Queue 30%

Add-ons

MANAGED SIEM

We provide all Activ Private connections with Cisco Routers. We will choose the right hardware for your connection type, optimise its configuration and then manage, monitor and service it for you.

PATCH MANAGEMENT

We provide all Activ Private connections with Cisco Routers. We will choose the right hardware for your connection type, optimise its configuration and then manage, monitor and service it for you.

MANAGED ANTI-VIRUS

We provide all Activ Private connections with Cisco Routers. We will choose the right hardware for your connection type, optimise its configuration and then manage, monitor and service it for you.

WEB PROTECTION

We provide all Activ Private connections with Cisco Routers. We will choose the right hardware for your connection type, optimise its configuration and then manage, monitor and service it for you.