PRIVACY POLICY STATEMENT

1. General
At Activ ICT Networks, we respect your need for online privacy and protect any Personal Information that you may share with us, in an appropriate manner. Our practice with respect to use of your Personal Information is as set forth below in this Privacy Policy Statement. As a condition to use of Activ ICT Networks Services, you consent to the terms of the Privacy Policy Statement as it may be updated from time to time. This Privacy Policy Statement applies exclusively to www.activict.com.au.

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact us via email support@activict.com.au

2. Children’s Online Privacy Protection
Activ ICT Networks does not knowingly collect Personal Information from users who are under 18 years of age.

3. Information Recorded and Use
3.1 Personal Information
During the Registration Process for creating a user account, we request for your name and email address. You will also be asked to choose a unique username and a password, which will be used solely for the purpose of providing access to your user account. Upon registration you will have the option of choosing a security question and an answer to the security question, which if given, will be used solely for the purpose of resetting your password. Your name and email address will be used to inform you regarding new services, releases, upcoming events and changes in this Privacy Policy Statement.

3.2 Usage Details
Your usage details such as time, frequency, duration and pattern of use, features used and the amount of storage used will be recorded by us in order to enhance your experience of the Activ ICT Networks Services and to help us provide you the best possible service.

3.3 Payment Information
In case of services requiring payment, we request credit card or other payment account information, which will be used solely for processing payments. Your financial information will not be stored by us except for the name and address of the card holder, the expiry date and the last four digits of the Credit Card number. Subject to your prior consent and where necessary for processing future payments, your financial information will be stored in encrypted form on secure servers of our reputed Payment Gateway Service Provider who is beholden to treating your Personal Information in accordance with this Privacy Policy Statement.

4. With whom we share Information
We may need to share your Personal Information and your data to our affiliates, resellers, service providers and business partners solely for the purpose of providing Activ ICT Networks Services to you. The purposes for which we may disclose your Personal Information or data to our service providers may include, but are not limited to, data storage, database management, web analytics and payment processing. These service providers are authorized to use your Personal Information or data only as necessary to provide these services to us. In such cases Activ ICT Networks will also ensure that such affiliates, resellers, service providers and business partners comply with this Privacy Policy Statement and adopt appropriate confidentiality and security measures.

We will obtain your prior specific consent before we share your Personal Information or data to any person outside Activ ICT Networks for any purpose that is not directly connected with providing Activ ICT Networks Services to you. We will share your Personal Information with third parties only in the ways that are described in this Privacy Policy Statement. We do not sell your Personal Information to third parties. We may share generic aggregated demographic information not linked to any Personal Information regarding visitors and users with our business partners and advertisers. Please be aware that laws in various jurisdictions in which we operate may obligate us to disclose user information and the contents of your user account to the local law enforcement authorities under a legal process or an enforceable government request.

In addition, we may also disclose Personal Information and contents of your user account to law enforcement authorities if such disclosure is determined to be necessary by Activ ICT Networks in our sole and absolute discretion for protecting the safety of our users, employees, or the general public. If Activ ICT Networks is involved in a merger, acquisition, or sale of all or a portion of its business or assets, you will be notified via email and/or a prominent notice on our website of any change in ownership or uses of your Personal Information, as well as any choices you may have regarding your Personal Information.

5. How secure is your Information
We adopt industry appropriate data collection, storage and processing practices and security measures, as well as physical security measures to protect against unauthorized access, alteration, disclosure or destruction of your Personal Information, username, password, transaction information and data stored in your user account. Access to your name and email address is restricted to our employees who need to know such information in connection with providing Activ ICT Networks Services to you and are bound by confidentiality obligations.

6. Your Choice in Information Use
In the event we decide to use your Personal Information for any purpose other than as stated in this Privacy Policy Statement, we will offer you an effective way to opt out of the use of your Personal Information for those other purposes. From time to time, we may send emails to you regarding new services, releases and upcoming events. You may opt out of receiving newsletters and other secondary messages from Activ ICT Networks by selecting the ‘unsubscribe’ function present in every email we send. However, you will continue to receive essential transactional emails.

7. Accessing, Updating and Removing Personal Information
Upon request, we will provide you with information about whether we hold any of your Personal Information. Users who wish to correct, update or remove any Personal Information including those from a public forum, directory or testimonial on our site may do so either by accessing their user account or by contacting Activ ICT Networks Operations Centre at support@activict.com.au. Such changes may take up to 48 hours to take effect. We respond to all enquiries within 30 days.

8. Investigation of Illegal Activity
We may need to provide access to your Personal Information and the contents of your user account to our employees and service providers for the purpose of investigating any suspected illegal activity or potential violation of the terms and conditions for use of Activ ICT Networks Services. However, Activ ICT Networks will ensure that such access is in compliance with this Privacy Policy Statement and subject to appropriate confidentiality and security measures.

9. Enforcement of Privacy Policy
We make every effort, including periodic reviews to ensure that Personal Information provided by you is used in conformity with this Privacy Policy Statement. If you have any concerns regarding our adherence to this Privacy Policy Statement or the manner in which Personal Information is used for the purpose of providing Activ ICT Networks Services, kindly Activ ICT Networks Operations Centre at support@activict.com.au. We will contact you to address your concerns and we will also co-operate with regulatory authorities in this regard if needed.

10. Notification of Changes
We may modify the Privacy Policy Statement upon notice to you at any time through a service announcement or by sending email to your primary email address. If we make significant changes in the Privacy Policy Statement that affect your rights, You will be provided with at least 30 days advance notice of the changes by email to your primary email address. You may terminate your use of Activ ICT Networks Services by providing Activ ICT Networks notice by email within 30 days of being notified of the availability of the modified Privacy Policy Statement if the Privacy Policy Statement is modified in a manner that substantially affects your rights in connection with use of Activ ICT Networks Services. Your continued use of Activ ICT Networks Services after the effective date of any change to the Privacy Policy Statement will be deemed to be your agreement to the modified Privacy Policy Statement. You will not receive email notification of minor changes to the Privacy Policy Statement.

11. Contact Us
If you have any questions or concerns regarding this Privacy Policy Statement, please contact us at support@activict.com.au. We shall respond to all inquiries within 30 days of receipt upon ascertaining your identity.

12. Processor Disclosure
This certification covers our collection, use and disclosure of information we collect through our website and through Activ ICT Networks Services. The use of information collected through Activ ICT Networks Services shall be limited to the purpose of providing the Activ ICT Networks Services to you.

​Activ ICT Networks acknowledges that you have the right to access your Personal Information. Activ ICT Networks has no direct relationship with the individuals whose personal data it processes. If you are an individual user of Activ ICT Networks Services, you can directly contact Activ ICT Networks to correct, amend, or delete inaccurate data. In other cases, an individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct such query to his data controller who may be a customer of Activ ICT Networks Services. If requested to remove data we will respond within a reasonable timeframe. We will retain Personal Information we process on behalf of our customers for as long as needed to provide Activ ICT Networks Services to our customers. Activ ICT Networks will retain Personal Information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Activ ICT Networks may transfer Personal Information to third party service providers that help us in providing the Activ ICT Networks Services. Transfers to subsequent third parties are covered by the provisions in this Privacy Policy Statement regarding notice and choice and the service agreements with you.